FAQs - Orders, Delivery & Returns

Email us on support@organicaplusinstruments.com or fill out the contact form and someone will get back to you within 1 working day. Phone: +44 7862 602911

Yes, we certainly do! Head over to our B2B - Private Label page for more information.

If your item has arrived faulty or is faulty past the 28 days, please contact us on support@organicaplusinstruments.com or by filling out a contact form.

If you would like to return an item, you can do so by sending it within 28 days of your purchase to: Organica Plus Instruments, 15 Morris Rd, Dunstable LU6 1FG, UK. With your return, please include a note stating your name, your order number, and the reason why you are returning the item(s). Once we receive it, we will issue you a refund. Alternatively, if you would like to exchange your item, you can follow the same steps but mention this in your return note.

Email us on support@organicaplusinstruments.com with your order number and we'd be happy to email you an invoice.

Has your estimated delivery date already passed? Please give us a few extra days for your order to be delivered, especially during busy times. Our carriers are always doing their best to get your order to you, so make sure you keep an eye on your tracking link for the latest updates. If your order doesn't arrive, please let us know within 7 days of your estimated delivery date and we'll do our best to help you.

Once your order has been dispatched, you will receive an email with a tracking number so you can keep track of your order. Alternatively, just go to My Account, log in, and select the order you'd like to track. If the tracking doesn't show any updates or is blank, there may be a delay with the update of your tracking. Please allow until the estimated delivery date for your order to be delivered.

Order cut-off time is 2pm on a working day (Mon–Fri). UK orders placed before 2pm are posted the same working day, otherwise the next working day, with expected delivery within 1–3 days for standard delivery, and the next working day for Next Day service. International orders can take 1–3 weeks to arrive but will also be posted the same working day or the next working day an order is placed.

Please contact us as soon as possible, whether by email or contact form, if you would like to cancel an order. Please bear in mind, orders are dispatched 9am–2pm during weekdays. We will do our best to cancel them if we receive the request sooner rather than later, but either way we will let you know.

When you place an order with us, as long as you enter an email address, you will receive an email confirmation once you've placed your order. Sometimes the email can end up in junk/spam folders, so be sure to check those folders. However, if you still haven't received a confirmation, not to worry! You can email us and request one.

Standard UK delivery: Free for orders over £24.99. Orders under £24.99 — depending on the items, £1.49–£3.49. Next Day: £9.99 for DPD Next Day delivery. International: Free for orders over £24.99. Orders under £24.99 — depending on the items, £9.99–£16.99.

Yes! As well as the UK, we post worldwide, with many of our customers based in Europe and all over.

Not at all, you can checkout as guest. However, with an account you can keep track of your orders easily, as well as receive discounts and promotions.

If you are looking for something in particular and can't find it, drop us a message on live chat or send us an email and we'll be happy to assist you.

We post all UK orders using the Royal Mail Tracked 24 service. We also offer express service (DPD Next Day) at extra cost. International orders are posted via Royal Mail or Parcel Force.